Titling Specialist

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The Titling Specialist is responsible for gathering documentation to send titles out to the title agencies for processing and verifying all information is correct; including sales tax, matching documentation, assignments, signatures, etc. They will ensure original titles; both perfected and non- perfected are checked in within a timely manner, customer requests for title issues, will work with title agency and Docs/Funding to ensure follow up is completed on all outstanding title issues and are received within the timeline set forth. In addition, a title specialist will assist in communications with internal requests for title status.

RESPONSIBILITIES:

Processing
  • Gathers appropriate documents to be sent to the title agency and verifies all information is correct: sales tax, title assignments and all corresponding documentation matches.
  • Works with internal departments assisting with follow up on outstanding originals, perfected, and correcting errors on titles.
  • Completes follow up with Vendors and Title Agencies to insure title perfection is completed
  • Ensures original titles; both perfected and non-perfected are checked in, within a timely manner and documentation is updated in the contract file. Contacts Vendors to resolve title assignment errors upon receipt of title.
Customer Care
  • Understands the urgency to expedite titling if necessary
  • Displays Patience, Empathy and a Positive attitude with all customers, internal and external.
  • Assists customers with questions regarding titling by providing accurate, valid and complete information in a timely manner . If other resources are needed knows when to reach out for assistance
  • Ensures notes are appropriately noted in Aspire, Salesforce and LP regarding titling
  • Answers incoming requests from customers both internal and external in a fast, friendly and flexible manner
Changes & Preparation
  • Effectively uses AmurEF lease software programs; ASPIRE/LP/Salesforce along with MS Word and Excel
  • Participates fully in training of new programs
  • Assist others with Title assignment approvals upon request.
  • Stay abreast of title regulations

REQUIREMENTS:

  • High School Diploma or GED
  • 2+ years vehicle title experience preferred but not required
  • Excellent organizational and problem-solving skills with the ability to effectively prioritize multiple tasks in a deadline-driven environment
  • Exceptional PC skills, including proficiency in MS Office suite as well as customer applications and systems
  • Must be self-motivated with strong initiative, accountability, and attention to detail
  • Ability to communicate effectively with all levels of the organization
  • Capable of supporting our Mission Statement, Vision and Core Values
Competencies
  • Effective Communication
  • Ethical Conduct
  • Organizational Skills
  • Technical Capacity
  • Time Management
  • Thoroughness
  • Accuracy

Competitive salary, health insurance, 401K, paid vacation, sick and holidays.  EOE